Delivery Information

What are the delivery fees?

We charge a standard fee of R120.00 on orders with a total of less than R1150.00. An order that is more than R1150.00 (after promotional vouchers have been deducted) does not incur any delivery charges.

 

Where do you deliver?

We deliver to all physical addresses within South Africa. We do not deliver to post boxes

 

How long will it take for my order to arrive?

Due to the backlog of orders during the lockdown period, there will be a delay in deliveries. with a maximum delivery time of 18days

 

What happens if I am out when you deliver?

If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.

 

What are your delivery times?

We offer a Monday to Friday (08h00 – 17:h30), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. There are no weekend deliveries.

 

What if my order arrives damaged?

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contact us immediately 

 

Can I change my delivery /shipping address, how do I change it?

You can change your delivery/shipping address by updating your info, and emailing us. Please use your order number as reference if location changes after order has been processed.